
Diana N
More like 3.5 stars. It's definitely better than the ANA app in terms of user ability and getting to the correct web page. I just wished it provided some more relevant info like which terminal to go to. In addition, I also had a problem having my boarding pass QR code generated (similar issue with ANA app), so I strongly recommend everyone screenshot their's just in case.
5 people found this review helpful

Tom
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App continues to be unusable. Cannot select the local date for boarding, only tomorrow's date (perhaps the app thinks everyone is already in Japan?). When you try to look up bookings it constantly says: "Temporarily unavailable. Please try again later." or "Unable to retrieve reservation Reservation has been canceled or there is an error in your input/ selection. Six-digit reservation numbers (half-byte alphanumeric characters) do not include 0s or 1s." Same info works on their website.
12 people found this review helpful

Downtime Productions
JAL is a backwards airline. Their website/app do not function properly. Tried to sign up online for JAL rewards, but the website does't work. I called customer service, but no one speaks English. I found an unlisted # for an office in Los Angeles. They had to manually enroll me because the website has bugs. My flights do not show up on the JAL app! To see your flights, you have log out of the app and search by confirmation number!!!! What a joke!!! JAL needs to modernize its software.