
Matt Jacob
Keeps unlinking to Google Fit so that steps and workouts aren't counted. Has login problems - like it always authenticates via my work email (which I don't have access to on my phone), the security code takes forever to get emailed, and then it makes you do this almost every time you sign in. Setting up biometric authentication does nothing. No phone number/texting option for authorization. Very behind Rewards are achievable, but often the app stops you from achieving them regularly.
74 people found this review helpful
Personify Health, Inc.
August 29, 2024
Hello and thank you for your review!
Our Support team can provide the best assistance on your inquiry further. Feel free to contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Qsesshoumaru Q
I'm using the Max Buzz device with this app. It never remembers the settings when you reopen the app. Today, I was fixing the vibration for phone calls, and the selection wheel was broken. I tried to contact support to fix the issue, and I got transferred 7+ times from support rep to support rep. If I didn't have to use this app for tracking health insurance discount eligibility, I would uninstall it right now.
1 person found this review helpful
Personify Health, Inc.
July 3, 2025
We would appreciate if you could contact our Support team, so we can address your inquiry in further detail. You can contact us via email (support@personifyhealth.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

T W
They design it specifically so you don't get paid out. Points for steps and activity minutes won't be applied even when it shows that you've reached the point goal. 70 min active minutes? Nah, we will only give the 10 points for clicking a button. 10000 steps? Nah, you only get 20 for clicking a button. Terrible company ruined what used to be an OK app. It shows that I've reached all these goals per day but I never get points for them. My 50k employee company is looking for an alternative.
20 people found this review helpful
Personify Health, Inc.
April 29, 2025
Hello and thank you for your review! In order to obtain a better insight into your inquiry and address it further, we kindly advise contacting our Support team via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).