
Richard M
The app often doesn't get the area detection right leading to over brushing to get 100% coverage. It also frequently registers 0 seconds brushed after a session that clearly had a time just before turning the brush off. Add in several random disconnects & sessions being broken up when it does register a time brushing and it seems you would be better off just brushing without the app. If it's not going to work right maybe save us all some money by ditching the app & charging less for the brush.
2 people found this review helpful
P&G Health Care
June 11, 2025
Thank you for sharing this review, Richard. We understand your frustration when your Oral-B app isn't working as expected. If the position detection is getting poor coverage, make sure you don't accidentally leave the Bluetooth range. We'd like to learn more about what is going on and help further, so we invite you to call us at (800) 566-7252

Pamela Perler
A week ago, the app started crashing as soon as I turned my toothbrush off when I finished brushing. It logged some sessions, but not all of them. I decided to uninstall the app and re-install it and it doesn't crash anymore, except now all my previous data is useless. I signed into my account and while my previous sessions do appear in the history tab, they all are listed as "unguided" which means they don't count for anything, and is especially frustrating given they were ALL guided sessions.
9 people found this review helpful
P&G Health Care
April 29, 2025
Pamela, we're so sorry to hear your sessions have changed to unguided, & that the app has been crashing. It may help to sign out and sign back in. If you continue to have troubles, please call us at (800) 566-7252.

Paladin1
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Updating a previous review to "1". The app has stopped working completely as of this month (Feb 2025). Doesn't connect, connects only intermittently, doesn't recognize location, timer doesn't work. This app has not been updated since 2024. I'll let that sink in. Back to Sonicare, this time permanently.
32 people found this review helpful
P&G Health Care
May 1, 2025
We're sorry that you've had troubles connecting your brush to our app consistently, and would like to help. We recommend that your Bluetooth is turned on, and that your phone is not in power-saving mode. Also, disconnect any other devices connected to your phone via Bluetooth. If you have any further questions, please call us at (800) 566-7252.