PetSmart

3.4
26.2K reviews
1M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions. So, we’ve built our app to be a valued resource for every step of your pet parent journey. You’ll find essential products, in-store services, helpful articles, plus you can shop everything your pet needs in one place.

• In-App Shopping: Get all your pet essentials in one place. In a rush? Get your order in 2 hrs. or less with Curbside or In-Store Pickup.

• Treats Rewards Loyalty Program: Sign up to earn points on every merchandise purchase, services appointment & PetSmart Charities® donation. Plus, manage your Treats Rewards account & tier status.

• Grooming Salon Services: Does your pet need a haircut or ear cleaning? Book an in-app appointment & manage their reservation. Need a quick service? Find the nearest salon for walk-in services while you shop.

• Doggie Day Camp Playtime: Check the availability of half or full-day play sessions & view the monthly party-themed playdates.

• PetsHotel Stays: Book overnight accommodations for your pet & manage your reservation.

• Autoship: Schedule, modify & add to your existing Autoship orders plus view the status of upcoming orders.

• Personalized Content: Tailor your app experience to your entire pet family with personalized offers & content.

With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
Updated on
Jul 9, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.4
26K reviews
V R
July 4, 2025
the app is trash. it notified me that I have an upcoming autoship, so I tap it and it opens the app (not on the autoship page). I then have to find the autoship section, but it's completely broken and says I have none set up. this cost me an extra $80 when I was on vacation because I trusted the app. oh and their customer service for the app gaslights you, acts like you're dumb and it's all your fault, and then abandons your case. a real class act. makes me want to stop shopping there period.
4 people found this review helpful
Did you find this helpful?
Jody
July 1, 2025
The app used to work really well through the payment process. However, recent updates have completely broken the process. I can no longer switch between payment methods. When I try it won't show all of my saved payment methods. Then when I go to try to change the default payment it won't change to complete my purchase. Then I have to go to the browser to place my order there. Which sucks because I can't access my favorites there making the process much more difficult.
8 people found this review helpful
Did you find this helpful?
Rebeca Davis
May 30, 2025
This app is so bad that it won't even let me create an account. I have tried several times, restarted my phone, and it still gives the same result. It just whirly-gigs and does nothing. And since I can't create an account, I can't sign in. Petsmart needs to fix this. hire real coders to create their app instead of whomever they pulled out of the back alley to create their app. This app is totally useless.
45 people found this review helpful
Did you find this helpful?

What’s new

Thanks for using the PetSmart app! We take our Pet Parents' feedback to heart and make regular updates to our app to ensure your experience is top notch.

For this update you can expect:

*General maintenance and bug fixes to enhance the app performance