
Aleta M
Pretty good occasionally they have good deals on here. wish they had a little bit more details on their stuff. the wall fireplace I got I had to call them to find out if it was top heater or bottom Heated. But their customer service was great they were very helpful. I found their customer service very good always!! plus they had a 25% off coupon I used and was very helpful. Not sure if the coupon was only for the app on the phone but it was a good deal.
20 people found this review helpful

Kimberly Ward
I'm trying to delete my account, and the app doesn't have a clear way of doing it. The settings options hide each option of changing password, email, address, etc, so it's confusing to sort things out. The customer service is all AI and not well at solving issues. Also, the annual fee to get free shipping is difficult to stop, so you have to either remember to not renew the service in a year or let them take $20 out of your account.
28 people found this review helpful

Kellie Weber
If you're looking for something specific, it is incredibly hard to navigate. The results sometimes just keep repeating as you scroll until you refresh. Also, if you're on the web page, it'll force you into the app without prompting. Finally, the checkout page has this super spammy addition asking you to complete your purchase by adding an additional item, but this is for every single item. Dismissing the section does nothing, it'll just come back regardless.
30 people found this review helpful