
Naga Serpentis_b
I've had this app for a while with AT&t and so far it has done a good job at backing up my photos and videos at the same resolution and quality with the correct time and dates of when certain photos and videos were taken and downloaded and such. However, unfortunately I will no longer be using this application because it has proven to be quite the opposite of what I want. It's buggy and the crashes often, it doesn't download everything I specifically select. Sometimes crashes halfway through.
2 people found this review helpful
AT&T Services, Inc.
May 6, 2025
We are sincerely sorry to hear about this. Please contact us at https://www.asurion.com/appsupport/. We will be happy to assist!

Raymond Kozelka
I like this app a lot. It has a lot of neat features and I love the idea of infinite storage. My only issue with this app is there there is no website online for me to access my backed up photos. If you back up photos from any phone, there needs to be some sort of online access to get access to my photos. I shouldn't have to have a phone with att photo storage loaded up to be able to access my pictures, att photo storage should be accessible from any browser. great app, needs more accessibility.
7 people found this review helpful
AT&T Services, Inc.
February 25, 2025
We are sincerely sorry to hear about this. Please contact us at https://www.asurion.com/appsupport/. We will be happy to assist!

DC Sharby
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App desperately needs a total revamp; photos are skipped, or even take days to show, if ever; no option to select certain folders to save or not to save; only way to know if a photo is a duplicate or has already been deleted on the device itself, is to try and delete it on the app; if multiple delete options show, save it, if only one delete option shows, go ahead and delete; no jpg names exist for photos; incorrect # of photos show in explore/device folders (Samsung Note 9/Running 10)
1 person found this review helpful
AT&T Services, Inc.
May 14, 2025
We are sincerely sorry to hear about this. Please contact us at https://www.asurion.com/appsupport/. We will be happy to assist!