
Adam Demmons
Tried paying a bill. Wouldn't let me pay. Tried to pay again and the app will not take my monthly payment. Now they want the full amount. The only payment option was payment in full. Got harassed with multiple phone calls from many different states everyday for months. All said payment in full only. They wouldn't talk about their app failing and not taking payment.
34 people found this review helpful

Robert Horne
Nothing happens when I tap next to reset my password and the login screen says "check network connectivity" when every other online app works fine. I got a notification about possibly changing my payment due date and the button to request the change was in the same position as the button to view the next notification. Now I can't find an option or speak to someone to cancel the change. Overall doing anything with Westlake's app or customer service has been massive headache.
7 people found this review helpful

Jeff Buffington
They charge you a fee no matter how you pay. App is utterly useless! Will only allow me to set up automatic payments or make my exact payment, will not let me pay more without calling and wasting 30mins. They obviously don't want you saving $$ on interest as they make it hard as possible to pay a different amount. Will never use this bank/finance company ever again.
1 person found this review helpful