
Sherry Baxley
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I had Smartline before and it was sooo much better. This one freezes constantly and takes way too long for messages to get through. It is very unreliable on WiFi but I don't have caller ID if I use data. It has been an awful experience so far. Update -6/17/25 changed my password yesterday. Now can't use app at all. Customer service is trying to blame it on my browser even though it happened right after I changed my PW and I've been using the same browser the entire time
5 people found this review helpful
GoDaddy Operating Company, LLC
21 October 2024
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've been facing. We'd like to investigate this further to improve your experience. Please contact us at https://www.godaddy.com/help/contact-us so we can assist you promptly. - Chris

Janine Jensen
App handles calls poorly. You'll get the loading screen of death when attempting to check messages older messages & will often need to open & close the app several times before it updates with the most recent (or any missed) calls. Will occasionally ring with no option to pick up unless you manually ope. the app to locate it. A downgrade from the previous app.
2 people found this review helpful

Mangekyō Instinct
As of today, the app no longer works on my phone. It just stopped working yesterday, I called customer support, and they couldn't help me to get it back working. I can't receive any of my business calls now and have to figure something else out because I do not know how long it will be for them to fix this broken app. I have always had issues with godaddy phone service since smartline app, but at least that app worked, this new app is abysmal, and they have the audacity to charge $20 a month.
GoDaddy Operating Company, LLC
03 April 2025
Hey, thanks for sharing your thoughts. We're sorry to hear that the app isn’t working for you. If you could reach out to us at https://www.godaddy.com/help/contact-us, we’d love to help get this sorted out for you. - Chris