
Naga Serpentis_b
I've had this app for a while with AT&t and so far it has done a good job at backing up my photos and videos at the same resolution and quality with the correct time and dates of when certain photos and videos were taken and downloaded and such. However, unfortunately I will no longer be using this application because it has proven to be quite the opposite of what I want. It's buggy and the crashes often, it doesn't download everything I specifically select. Sometimes crashes halfway through.
2 people found this review helpful
AT&T Services, Inc.
May 6, 2025
We are sincerely sorry to hear about this. Please contact us at https://www.asurion.com/appsupport/. We will be happy to assist!

Raymond Kozelka
I like this app a lot. It has a lot of neat features and I love the idea of infinite storage. My only issue with this app is there there is no website online for me to access my backed up photos. If you back up photos from any phone, there needs to be some sort of online access to get access to my photos. I shouldn't have to have a phone with att photo storage loaded up to be able to access my pictures, att photo storage should be accessible from any browser. great app, needs more accessibility.
7 people found this review helpful
AT&T Services, Inc.
February 25, 2025
We are sincerely sorry to hear about this. Please contact us at https://www.asurion.com/appsupport/. We will be happy to assist!

Peter Thoen
Useless app as it only backs up some of the photos on your device. A backup program should work 100% or it is not working at all. There is no way to select which photos to back up. I have over 13,000 pictures on my phone in different folders. The app backs up a portion from different folders (including WhatsApp sent files, which do not need to get backed up). We need an app improvement where we can select easily whcih folder to back up (like Google Photos has ;-))
17 people found this review helpful
AT&T Services, Inc.
November 8, 2024
Hi, thanks for reporting this issue to us. If there is anything we can assist with, please message us at https://www.asurion.com/appsupport/.