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Terrible app. Messy, sometimes redundant controls in different locations and methods. Unreliable light control. Barely a step up over those no-name Chinese product apps. Can't set colors and have them slowly change on a schedule. 'Automations' only allow 5 abrupt color and brightness changes. And mine randomly stopped working one day. Motion sensor can't control specific lights, only an entire single room. And can't activate a scene.
16 people found this review helpful
Signify Netherlands B.V.
5 December 2024
Hi,
We sincerely apologize for the frustrating experience you've had with our app. We understand how disappointing it is when a product doesn't work as expected.
To assist you on this, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).

Clayton Forester
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The app will disconnect from devices arbitrarily can't seem to understand how to be an app that connects to smart home devices. I am not using your app to control the lights stop having the app not function when it isn't opened for months. Getting tired of having to do this... Especially when there is no warning of these updates. So glad my devices disconnected TO SHOW OFF THE SMART PAIRING TECHNOLOGY. CLOWNS!
14 people found this review helpful
Signify Netherlands B.V.
31 October 2024
Hi,
We sincerely apologize for the ongoing connectivity issues you're experiencing with the WiZ app. We understand how frustrating it can be when your devices don't work as expected.
To assist you on this immediately, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).

Jordan
it's almost 2026 and you are telling me I can't make my own dynamic profiles? I noticed in a certain situation, you make the app purposely not work when there is no connection to your cloud? cause I can open up the app for a split second and control the lights, but the moment it can't get to your servers it stops working🧐 also I have had the worst time trying to get these bulbs to work with Google home, I bought like 2 packs of I think 4? yeah it refuses- delays, has trouble connecting- ect..
Signify Netherlands B.V.
4 July 2025
Hi Jordan,
Thank you for the review, and we will forward your suggestion on customized dynamic light modes to the development team for future improvements.
Regarding the list of issues you faced, please reach out to our support team from the in-app chat by going to (Discover > Help Center > Live Chat).
We look forward to serving you soon.