
M H
Went to log in and couldn't. Even tried a few different variations thinking maybe I had caps on by accident. Decided to reset and sent a request to reset the password. The Email never arrived. Sent Support ticket explaining the situation and got a email explaining the exact steps I had already taken. Sent an email explaining this. The account is now locked for "violating terms" as opposed to, say, "too many login attempts."I haven't done anything but try to log in and ask for help.
3 people found this review helpful
Toluna corporate
28 April 2025
We're sorry to hear that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com.Thank you!

Amber Crawford-Rodriguez (Bambinator16)
The app is freezing and not loading surveys. I can do one maybe every couple months because it is refusing to load. I have Uninstalled and reinstalled several times and the issues continue. I have a galaxy s20 and the most recent Android update. I'm not sure why it would not load properly. Will give 5 stars once this issue gets fixed. I would like to do more than one survey every month. The point is to be paid. I can't do it if it's not loading.
241 people found this review helpful
Toluna corporate
2 May 2022
Hello Amber, we apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at https://toluna.com/contactus so we can help resolve this issue. Thank you.

Matt Camou
Too good to be true. Took quite a few surveys, made a decent amount of points, then out of nowhere, I was logged out and couldn't log back in. Tried to reset password and had to contact them. They replied and told me my account had been untruthful in a survey or something along those lines. They kicked me out, was never able to redeem points for gift cards, I think it's somewhat of a scam. If they see someone earning quickly they may just shut down the account so they don't have to pay out.
19 people found this review helpful
Toluna corporate
24 October 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.toluna.com/contactus.