
The Marked
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This update has kicked me offline altogether. I had to reset password, reinstall software, and my wired cameras now are not recognized at all. All I did was turn the motion off like I do every day. Nothing but problems with the app since 2016. When these cameras stop, I'll shop for a different brand. These programmers just can't get it right. Update: I'll add a star. Customer service got me going with a new password. She could've been at least a little nicer.
4 people found this review helpful
EZVIZ Inc.
16 January 2023
Hi, per your description, could you please go to the Profile page>My profile to check whether the account information you log in is the same as the phone number/email address linked to the cameras?

A Google user
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Could be way better. No option to view feed at different speeds. No fast forward or rewind. Just one hard to control scroll bar. Also motion detection could be better. I get an alert everytime the shadow of a leaf from my tree moves. I have to turn off notifications of a windy day. Then it doesn't go off when there is movement that it should have detected.
40 people found this review helpful

Duane Coon
My cameras work well, but neither the motion detection nor the alerts nor the app work very well. I am very disappointed. I've experimented with every possible setting change, but the motion detection either triggers with every bug, leaf and bird or not at all. Also, the alerts have stopped sounding on my phone even though the settings should have them sounding. The app is inconsistent. Sometimes the camera images are not clear. Not very impressed with customer service either. They are slow.
79 people found this review helpful
EZVIZ Inc.
2 December 2022
Hi, sincerely sorry for the inconvenience caused. According to your issue, may I confirm whether you've tried to reduce the Detection Sensitivity to see whether this might help? Please send the details or screenshot to appfeedback@ezvizlife.com. We'll ensure to look into it with the most priority. Thanks!