
Karma Kapri
Absolute scam. I downloaded the app so we could get food and use the online deals, as one would assume the app was for. for lack of word space, my bud and I had our cards denied a few times before it went through. venmo is set up to give you receipts immediately,so I got the notification. The app said there was still stuff in the cart but I figured it was a glitch. it wasn't, I had to reorder after walking 15 minutes to the store. still got charged twice, and my bud 3 times.
1 person found this review helpful

Maddie Bodendorf
I like the app and have had a pleasant experience with customer service in the past, but BE CAREFUL! the app is glitchy and will send in your order without telling you, prompting you to submit the order again. when this happened, employees at BK said they would fix the extra charge, but I had no idea it was never refunded until it was outside the "7 day window" for remediation from customer service. I'm beyond pissed that they won't give me back my money for food I didn't receive.
11 people found this review helpful

sonicking2004
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the app has improved a bit with the functionality of the occasional games and experiences. However, the developers seem to have missed the main reason why we use these apps in the first place: to eliminate the wait time. Basically it's not apparent how to place an order to pick up in the lobby, only how to order for Drive-thru (where we can't exactly "skip the line") or add an offer to a scan code, where we have to place the order at the counter and wait regardless. The UI needs refining.
53 people found this review helpful