Direct Energy Account Manager

Name: Direct Energy Account Manager
Availability: InStock
Rating: 4.739495754241943 (3133 reviews)
Author: Direct Energy

Direct Energy

4.7

3.13K reviews

1L+

Downloads

Everyone

About this app

The Direct Energy App provides easy access to all account information at your fingertips. The app is available for Texas and Northeast/ Midwest customers. You can monitor your usage, renew plans, earn referral rewards, pay your bill, and more. Log in with the same username and password as your Direct Energy Online Account Manager.

*Some app features are not available in all markets.

Key Features:
1. Easily pay your bill and set up autopay*
2. View, renew, or change your electricity and natural gas plans*
3. Add on additional energy services*
4. Monitor your energy usage by month and year
5. Link your electric vehicle (Tesla, Jaguar, Ford Mustang EV models) and Google Nest Thermostat*
6. Find your utility contact information to report an outage
7. Give us feedback to improve your app experience
8. Explore the app in dark theme/ dark mode*
9. View our FAQs and contact us through phone, chat, or email

Visit directenergy.com/app to learn more about the Direct Energy app.

Updated on

1 Jul 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, App activity and 2 others

No data collected

Learn more about how developers declare collection

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

4.8

3.09K reviews

Kultawat Chandakaew

3 July 2025

The page generation process is excessively slow, taking over five seconds to render a single page. This necessitates significant UI improvements. The usage statistics are also challenging to navigate. When selecting usage by day, the statistics start from the first day of the month, making it difficult to select the desired date. Consequently, users must repeatedly click “next” to reach the current or last day of the month.

Rosiland Shaw

23 April 2025

The app is very user friendly. Viewing & paying my bill is so quick and simple. I can easily take a quick glance at my usage, see my estimated cost for the upcoming billing cycle, view available plans, transfer service... EVERYTHING that I could do via the web version, but WAY quicker & much more conveniently!

6 people found this review helpful

Direct Energy

17 June 2025

Hi Rosiland, we're glad to hear about your app experience! We're always working towards improving features to make things easier, and your words are really encouraging. Thank you for being a Direct Energy customer!

keith berg

21 November 2022

This app doesn't work at all. All it says is an error occurred and tells you to back out to the log in screen. The website works fine. The app sucks. It was good until there was a period of time that there wasn't even an app available to download. Now everything sucks. I have deleted a d reinstalled the app several times. It doesn't work. The web browser is fine but the app is not worth the time or effort.

25 people found this review helpful

Direct Energy

22 November 2022

We are truly sorry for the bad experience you've had, Keith, and we would like to gather as much information as we can to find the specific scenario and help you solve the problem. Please reach us by email at ga-decustomerhelp@nrg.com with relevant screenshots to better assist you. Thanks. - Marta / Digital Care

What's new

Direct Energy now allows eligible natural gas customers to conveniently enroll in electricity service through the app, along with improvements to the "Reduce Your Use" feature. Additional updates have been made to enhance the overall user experience. Thank you for choosing Direct Energy!

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