
John E Rastorfer Jr
The app sends a false alarm every 6 days. I pay a fee for a set number of warnings when my sump is over full. The false alarms use up that fee quickly, with no real need for the false warning. There should be a way to turn off the false alarms, or at least change the interval at which the alarm is sent. Seems like a way for Tuya to use up my fee and cause me to have to pay more for false alarms. I need to find a different app that doesn't send useless false alarms to me.
28 people found this review helpful
Tuya Smart Inc.
23 January 2025
Dear user, sorry for the inconvenience. Please send the video of the issue, device id and your APP account to app_service@tuya.com. And please upload the APP log in the APP after recording the video.(me→settings→about→upload log) and please attach a screenshot of this comment to us. Thank you for your understanding and support.

amanda coffman
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If the power gets knocked out the camera goes offline and will not reconnect. I have to forget it and reset it up all again. It would be nice if the app had a refresh or reconnect inside that app so I don't have to keep doing this. When the camera is online it works really well. Once it's set back up it's not long before it stops working again.
49 people found this review helpful

Lacey
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Not reliable at all!! Gives you in app settings for clump time and cleaning intervals. You'll set your desired times, hit confirm, and it will automatically default to the apps preset times. Also, I no longer receive updates, nor does it track my cats weight, excretion time, or litterbox usage. How can you call this a smart app if it's not smart at all? It's such a useless app.
5 people found this review helpful