
Holly Buetow
Easy enough to navigate the app, but connectivity is hit or miss, even when my phone and hyperbyte are right next to each other. Biggest issue is, once I get connected, and sync, usage doesn't update. I've used my hyperbyte multiple times a day, every day, since starting my treatment, but it's not reflected on the "activity" in the app. Hoping this doesn't negatively impact my results-guarantee with Byte. I'm doing my part, every day, but the app isn't. :-( Definitely glad this is a free app.
11 people found this review helpful
straight smile, llc
23 May 2022
Hi Holly, we're sorry to hear about your issues with the HyperByte. We're actively working on optimizing the connection, syncing and adding troubleshooting to the app. In the meantime please reach out to our support team for more assistance at patient.byte.com/support and we'll do our best to get everything working for you. Thank you.

Liam Hogan
A frustratingly buggy mess. The most important features - tracking the status of your current treatment plan, when to switch aligners, and hyperbyte usage - all get totally out of sync and present incorrect or conflicting information. Certain pages in the app like hyperbyte info are impossible to go back from without force closing and reopening the app. Byte, if you are going to mandate using an app (eg for check-ins), you NEED to make sure it actually works!
7 people found this review helpful
straight smile, llc
17 September 2024
We appreciate your feedback about the app's bugs and syncing issues. It’s clear how crucial these features are, and we’re committed to addressing these concerns. Your experience matters, and we’re grateful for your insights as they help us improve.

Nathan Sloan
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Updating my review, adding a star. The trick to using the hyperbyte is to not pair it in Android. Just cancel the pairing request. If for some reason it doesn't sync again, you have to press and hold power until the lights cycle, then do it again. The app should find it after that. I'll add more stars as things improve. Stuff like this should be explained in the app.
6 people found this review helpful
straight smile, llc
12 July 2022
Hello Nathan, we're sorry to hear about your issues with the HyperByte. We're actively working on optimizing the connection, syncing and adding troubleshooting to the app. In the meantime please reach out to our support team for more assistance at patient.byte.com/support and we'll do our best to get everything working for you. Thank you.