
LoLo Hanna
I seemed to have lost a lot of my information because I could not log in. Everytime I tried to log in, I would get a message about try again password or log in does not work. I had the same passwords for all accounts, and I ended up having to uninstall and reinstall the app and change the password. After doing that, I seemed to have lost 3 accounts. It worked fine until this last update
126 people found this review helpful
Epic Systems Corporation
18 October 2024
We're sorry to hear you're having this issue. Please email the details of this issue to us at MyChartSupport@epic.com, include the details listed here, and let us know which health system you are logging into so we can troubleshoot further. Each health system hosts their own instance of Epic, so we may ultimately need to reach out to them.

Linda M.
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This has not been working for 2 days. I can log in but nothing works. Everything I choose results in at least 20 seconds buffering then reverting to menu with message "An error has occured on the server. Please try later." There was a new update & I did that. EDIT: After lengthy call with tech support and email, the issue has been resolved. I'm not sure if something actually was fixed as they did not contact me back by phone or email, but it is working again as of later July 2nd.
2 people found this review helpful
Epic Systems Corporation
3 July 2025
We're sorry to hear you're having this issue. Please email the details of this issue to us at MyChartSupport@epic.com, include the details listed here, and let us know which health system you are logging into so we can troubleshoot further. Each health system hosts their own instance of Epic, so we may ultimately need to reach out to them.

Jocelyn Monroe
I really like all the info that I can access using the app. It was a little difficult to set up at 1st, but once it's installed and login is set, then it has lots of options that r easy to find and use. Usually, the test results r there quickly. And the appts. r all there with e-check in making it faster and easier at reception for appts. Overall, a positive experience, that I'd recommend to others.
26 people found this review helpful
Epic Systems Corporation
27 June 2025
Thank you for your review! We are glad to hear MyChart is working well for you.