
GOD
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App doesn't have a feature to update a phone number. The only active button "manage account" forwards to an in-app view of a website. Website states the phone number cannot be updated via app and be updated only via app. Help button goes to a bot, instructs to complete the circle of failure, then prompts to verify via SMS sent to old number, while email can't be used, and ends with "Waiting for agent" message that will not progress further after leaving the computer on overnight. Get an AI guys.
8 people found this review helpful

Randy “IMDBEST1” Best
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Updated and app wasn't responding, but has since worked again. Good app, I like knowing weather at take off and landing at each place. the guidance for when to leave for the flight and such is also very handy. Hopefully this will keep expanding as it was great for a concert in Houston, but an event in Wyoming it wasn't available. Definitely made a difference. Not just for the airport, which is my only reason to have already having TSA Pre.
7 people found this review helpful

Derrick
Can't make an account because it requires weird lighting for photos. I.e. I have to create a shadow on my photo ID because even the slightest bit of light is "Too much glare." It does this thing where the flash turns on almost every time at random when I try to take a picture, so it automatically says "Too much glare." Flash is off on my camera app's settings, and there's no option to turn off the random flash. The oval face scan also doesn't work, and keeps causing me to restart the process.
94 people found this review helpful
Hi there! Thank you so much for reporting this 'flash' issue. This should be addressed in our next app update, but in the meantime, is it possible to try enrolling and covering the flash with your finger? If not, please reach out to us at membercare@clearme.com so we can take a look.