
Van Avermaet
Horrible. get 2 minutes of ads, perfect sound, perfect video, then get to movie and does not. Then I restart my phone, and now it says my wireless headphones are not connected. They are! Then, I go to troubleshoot and it says just allow permission. Nope! I go there, and all I can allow is Storage, not nearby access.
5 people found this review helpful
Qantas Airways Limited
20 June 2025
Hi Van Avermaet, we're sorry to hear about your experience. Could you please email your flight number, date, time, and a brief description of the issue you encountered to mobileappsupport@qantas.com.au? This will help us investigate and improve the app.
Thanks again for your feedback!

Paul Jones
DRM requirement needs you to be online to activate your device. Be nice to have a heads up on that before turning on airplane mode. Next issue is that it won't play unless it can validate you have headphones in. I had headphones and it still wouldn't play. This isn't what I'd expect from a premium airline.
2 people found this review helpful
Qantas Airways Limited
13 June 2025
Hi Paul Jones, we're really sorry to hear about your experience. Could you please email your flight number, date, and time to mobileappsupport@qantas.com.au? This will help us look into the issue and improve the app. Thanks for your feedback!

Dan
such a clunky app, and now I get 5mins of adds everytime I pause it, 5mins of adds in you wanna go back 20secs and catch what they said. go check an email and adds again, then it restarts the movie, so you try and skip ahead, adds again, wrong time more adds. this has to be the most frustrating app to use
1 person found this review helpful
Qantas Airways Limited
5 June 2025
Hi Dan, we're really sorry to hear about your experience. Could you please email your flight number, date, and time to mobileappsupport@qantas.com.au? This will help us look into the issue and improve the app. Thanks for your feedback!