
Victor Garner (The Ambassador)
The app works fine...I have multiple door locks and all work just fine as long as I use an accessory Bluetooth/wifi hub is used. other than that all RFID, passcode, watches, fingerprint work as specified. I had an issue with my second lock after a couple of months and talked with customer service and they sent me a replacement and RMA and shipping label to return the original. btw, the padlocks on my outside sheds work great too!
27 people found this review helpful

Beverly Coate
Installation was easy connecting to Alexa was easy. Trying to connect to the Remote Lock program is NOT easy. I can't find where the link is to put in the location. There is no Dashboard with links above the home page like the support page shows. I can get help support via email but he is in China And I don't know what time zone to expect a return answer. but if anyone knows how to find the dashboard menu for remote lock please put it up in reviews.

Darron Nixon
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Really impressive features. I actually like the app and so long as you follow the instructions it will work for you too. Obviously bluetooth has its limitations and so long as you have invested in the hub for the lock to connect to the internet and all are in range then it works fine. I like passage mode so you can keep the door open for short periods and the fact the you can invite people or issue temporary codes. being able to operate from a distance has been great for the unexpected.
100 people found this review helpful