
Sara Higgins
The app doesn't let you stay logged in and there is no biometric option for sign in so you have to type your email and password every time you open the app. I have not been able to download any of my bills for the past 6 months - it keeps telling me 'download unsuccessful'. I opted in for paper bills on the app because of this and haven't received them either.
6 people found this review helpful

Berry Stubbings
This app is literal garbage. The most important issue is that their security protocol has the app sign you out after so many days of inactivity so then you don't get billing notifications which I rely on to remember it's time to pay a bill. The usage and billing data portions of the app seem to be intentionally confusing. I hate monopoly utilities.
10 people found this review helpful

Dolapo L
App is as good as useless. Any changes made on the app isn't effected by bge. I changed my method of payment to my credit card from using a bank account yet, they used the old payment account which I have closed and claimed my payment was returned; I was charged a fee for that. Now, this is another month, my credit card still haven't been charged and I'm expecting them to say payment was returned and still charge me a fee. I cannot access the bill interface without major issues.
10 people found this review helpful
An Exelon Company
March 24, 2022
We sincerely apologize for the troubles you've had with the app. Please complete the contact us form at www.bge.com/custhelp. We will look into the problem and get back to you as quickly as possible. Thank you.